HOW MUCH DOES HENSLEY PARK DO IN THE PROCESS OF BUILDING A NEW HOME?
We talk to a lot of people wanting to build a new home, and we see a vast range of understandings of what we do and don’t do in the process of building a new home. Some customers come prepared to do a lot themselves and others don’t want to get involved at all. So let’s try and spell it out here in some detail what we do and don’t do and the reasons why.
The first thing to establish is what we mean by the word process. For us, it literally means what we arrange, organise, procure and do. It can include what we buy as well – more on that later in the blog. And the simple answer to how much we do of the process is ‘everything’. Everything? we hear you say? Well, to be honest, not quite absolutely everything, but just about. The small items that you’ll need to do aren’t much and we’ll touch on them as we go.
So let’s assume you’ve bought a piece of land (that’s something we don’t do, is buy land, or offer house and land packages) and you want a home on it. Here’s a quick overview of what we do. By the way, the order of this can vary, and these categories are broad.
1. Site layout / design
2. Drawings / plans of both the home and the site
3. Permits, including planning, building, septic, asset, report and consent to name a few
4. Soil tests, for both the house and a septic system
5. Wind ratings
6. Energy ratings and sun modelling
7. Site levels and inspections
8. Off-grid power systems
9. Supply of a power pit by the power wholesaler
10. Earthworks, excavation, driveways, cut and fill, gravel, crossovers, tree removal
11. Septic systems, sewer connections, trenching
12. Water tanks, water connection, water filtration systems
13. Garages, carports
14. All materials in and for the home, including cabinetry, tiles, lights, fans, bathroomware, paint, appliances
15. Interior design, colour coordination
16. Site supervision, trade management, quality control
In the detail of these things there are various nuances which are worked through in our Blueprint process, but you get the gist – there’s not much we don’t do. As an example, we’ve listed appliances above – we supply the oven, cooktop and rangehood, but as a standard thing we don’t include dishwasher, fridges and washing machines. But we can include them as an extra if you wish.
Some people really like the way we do everything as it makes it flow so well and makes for a no-fuss experience. But some people are keen to handle some things themselves and like to stay involved. We respect that, but we’ve found that when there’s 2 lots of organisation it doesn’t work – when there’s one single source of truth arranging everything then it works so well.
An example might be that you want to arrange the power connection yourself. So you engage an electrician and liaise with him about digging the trench, laying the cable, connecting to the house, etc. Then when he’s working there, he digs through a water pipe he didn’t know was there because he’s not familiar with the project. And then he refuses to sign off on the power certificate because he didn’t do the power in the home, but our electrician is refusing to sign off because he didn’t do the mains. Problems and a stalemate!
And this is only one simple example. We’ve seen it time and again where things grow arms and legs when there’s 2 managers on a project – that’s why we have a policy of us handling everything.
Another classic is planning permits. We’ve got a separate blog about these, but the old adage that says if you want a job done properly then do it yourself just doesn’t apply when it comes to permits. Leave it to the guys that have done it time and again to avoid disappointment.
Another way of looking at it is handing a ‘project’ to a dedicated team of people who know what they’re doing because they’re doing it all day everyday and they know what works and what doesn’t. And another aspect is that one manager is in touch with everything that’s happening so they understand the impact of each and every action and decision – it’s not a disjointed experience.
And then there’s the situation where someone has their own fans or bath that they want us to put in to their new home for them. We don’t offer this provision or service, and it may offend you but there’s a valid reason behind it – which has nothing to do with money, but has to do with warranty, insurance and logistics. What would happen if you supplied the bath, and it got damaged during transport or the installer dropped their hammer on it after fitting it? What happens then? Or what happens if when you start using the bath it leaks? And the installer says it was a faulty bath? The reality is you might be thinking of saving some money, but a builder will charge a significant premium to install something that you’ve provided because of the ugly risks involved of things going sideways.
It’s a bit like going to a surgeon for specialist surgery – patients don’t provide the scalpel or anaesthetist. The surgeon handles everything from start to finish so they’ve got control of every little detail to ensure the absolute best outcome for the patient.
And here’s the things we don’t do
1. Getting the block re-pegged if the title pegs are missing or moved
2. Talking to neighbours about residential code issues that need consent
3. Curtains and blinds
Of course, every builder is different and some will have differing policies and procedures, so make sure you ask to find out how it will work for you. The main thing is to find a builder you can trust and then work with them to get the best outcome for you. And if they’re a good builder, then they’ll have processes that will handle the whole journey from A to Z to make it as smooth a ride as possible.
Disclaimer. This blog is our opinion only. The information provided in our blogs is accurate and true to the best of our knowledge, but there may be omissions, errors or mistakes. The information presented in our blogs is for informational purposes only and we are not professionals, so the content we provide shouldn’t be taken as legal advice. We strongly recommend consulting with a professional before taking any sort of action. We reserve the right to change how we manage our blog and we may change the focus or content at any time.
Keen to find out more?
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