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Terms & Conditions of Use

Just like anything that’s used regularly, your new home will require some ongoing maintenance each year to ensure that everything works and looks its best.

In some ways, your new home is similar to a new car – it needs some money spent on it at regular intervals to keep it running and looking the way it should. It has moving parts; is subject to the elements; and is made from natural products, so it needs some attention from time to time to stay healthy, and it needs to be used and cared for correctly to ensure you get the best out of your home and it stays looking great.

The following terms & conditions specify just what needs to be done to care for your home, and also to make sure it’s used correctly to prevent damage to human life, and deterioration to the home beyond normal wear and tear.


Signature Care Program

Under our Signature Care program, we provide a warranty on your new home for the period specified in your contract of sale. Our program begins the day that we receive your final payment.

Towards the end of the warrant period specified in your contract, you’ll be invited to complete a Signature Care Program Warranty Form, sent out by our office, and any items that you write down will be inspected within 14 working days. After the items have been inspected, you’ll be notified whether the items are classified as warranty or maintenance. If there are warranty items, then they’ll be rectified as quickly as possible, at no cost to you. If they are maintenance items, it then becomes your responsibility to get them fixed.

As you’d expect, any damage to your home that’s the result of negligence, children’s activities, intention to cause damage or similar aren’t covered under this program.

At the end of the warranty period, we entrust you with the care of your home. To help you do this, we’ve created an annual checklist that allows you to identify any items that need attention and also help you or your tradesmen attend to them effectively. Our warranty officer provides you with these annual checklists.

As the name of the checklist suggests, you should use it every year. Of course, over time you’ll get to know which items need more attention than others, but the checklist will provide you with a comprehensive review of the health of your home.

After the warranty period is completed, any issues that occur to the home can still be reported to us. If you would like these items to be inspected, you’ll be asked to pay a service call fee of $120, and if the issue is a warranty issue, then we’ll refund the entire $120 service call fee and ensure the issue is rectified within 28 days.


Your 7 Year Structural Guarantee 

At handover, we present you with a certificate that guarantees the structure of your home for 7 years. You’ll need to sign this, and each of us keeps a copy, otherwise the guarantee is void.

This guarantee gives you peace of mind that the structure of your home is designed and built for the long haul. Should anything go wrong with the structure during these 7 years, then we’ll fix it. The 7 years starts from the date we hand the keys over to you, not from the date of Occupancy Permit, or the date you occupy the home.

The guarantee covers the structure of the home – the part that’s been built to the building code. This includes the steel stumps, sub-floor, timber wall, roof frames and any verandah and deck frames. Items such as doors, roofing, cladding, tiling and appliances are not part of this guarantee because it isn’t a defects or maintenance warranty.

If you notice anything that could be a structural problem, you have a responsibility to notify us immediately. Any problems that are left to deteriorate can void the guarantee.

You will also need to be aware that our 7 year structural guarantee is dependent on the home being maintained annually. i.e. if the silicone sealant around a shower base is left to deteriorate (deterioration is normal) then we’re unable to be responsible for structural damage under the shower base.


Using your new home

Following is a substantial list of different products in your home, and the do’s and don’ts applicable to them. These are clear recommendations and do carry legal weight should something go wrong, so it’s in your interests to familiarise yourself with them as much as possible.

No responsibility is taken by Hensley Park Homes for damage or deterioration to any of these products as a result of non-adherence to these recommendations, and no responsibility is taken by Hensley Park Homes for damage to life or limb as a result of non-adherence to these recommendations on the use or other activities surrounding these products, as far as the law allows.


Solid Timber Flooring

If your new home has any solid timber flooring, then you will need to be aware that timber is a natural ‘living’ product which takes up and loses moisture depending upon the temperature and humidity to which it is exposed.

Because of this, it continually expands and contracts as seasons and environmental conditions change. The best way to control this variation is to allow the timber to ‘acclimatise’ for a minimum of 14 days at the particular site at which it will finally be (prior to installation) to achieve an average moisture content which will be suited to that particular climate.

Because this is not possible in this type of construction, and although Hensley Park Homes take every care in installing timber flooring products, we do not take responsibility for any expansion (ridging or buckling), contraction / shrinkage (visible gaps and cracks), noise (creaking), or colour variation of timber boards.

It should also be noted that site drainage is the owners’ responsibility, and poorly drained sub-floors are one of the major causes of extreme movement of timber flooring.

It should also be noted that whatever grade of timber has been chosen, knots will be present. The Australian standard allows for up to 10% knots throughout the whole floor.

If there is an appearance of ridging, cupping or buckling starting to appear in your new home at the time of handover, please be aware that when a home is not lived in, the temperatures and humidity are abnormal and will have an effect on the natural timber product.

The best option is to leave it and live in it for a minimum of 3 months to enable the humidity to stabilise and allow the timber to find its natural position. If there is still an appearance of movement beyond the acceptable

Australian Standards after this period, then please contact us to discuss possible methods of reparation.


Vinyl Flooring

If your new home has vinyl plank or lino flooring, you need to be aware of the care of this product.

Any moderately sharp object could score, mark and possibly cut the flooring. Stiletto heels could indent and sometimes punch holes in the flooring.

Heavy furniture could damage the flooring if Felt Feet are not used on the base of the legs. These felt feet are generally available from any hardware store. Also, if heavy furniture is dragged across the flooring, it could mark, scratch, scuff, or even cause the vinyl to buckle and lift from the floor.

Hensley Park Homes will not be responsible if any of the above happens.

If you wish to add an additional dimension to the look of your new vinyl floor and help protect its surface, there are products available that can be mopped onto the vinyl flooring. Various cleaning contractors can provide this service, or talk with your local floor coverings specialist.


Floating Laminate Flooring

If your new home has floating laminate flooring, you need to be aware of the care of this product.

Some laminates have a scratch resistant warranty, and the comments listed below do not override the warranty that you are entitled to.

Any moderately sharp object could score, mark and possibly cut the flooring. Stiletto heels could indent and sometimes punch holes in the flooring.

Heavy furniture could damage the flooring if Felt Feet are not used on the base of the legs. These felt feet are generally available from any hardware store. Also, if heavy furniture is dragged across the flooring, it could mark, scratch, scuff, or even cause the vinyl to buckle and lift from the floor.

Hensley Park Homes will not be responsible if any of the above happens.

Cleaning and care: Use door mats (or rugs) in the entrance area in order to keep away coarse dirt, grit and stones from the floor. Attach felt floor protectors to the legs of chairs and tables and all other easily moveable furniture. When moving heavy furniture, lift it; don’t drag it across the floor.

Use only roles of type W (soft) for castor chairs. Remove immediately any water spillage or other liquid from the floor. Do not clean the floor with vapour cleaners. Do not wet wash the floor – a well squeezed damp cloth is sufficient. Never use abrasives on laminate flooring. Do not use residue building cleaning products. Do not wax or polish your floor. Do not seal the floor with any additional sealant.



No carpet lasts forever, or is 100% stain proof, but with regular care you can add years to the life of your new carpet. Here are some simple guidelines to ensure you protect your investment.

Regular Vacuuming. It is important to vacuum your carpet thoroughly and frequently, particularly in high traffic areas. Vacuuming not only prolongs the life of the carpet, but also enhances its appearance. After your carpet is laid, vacuum lightly and frequently in the first week to remove surface lint, dust and fluff. Thereafter continue to vacuum thoroughly at least weekly and more frequently in high traffic areas. This will remove soil and grit before it works its way below the surface of the pile, where it is far more difficult to remove and can abrade the carpet and dull its appearance.

Spot Cleaning. Carpet is not 100% stain proof, but since many are stain resistant, you have time to act. To ensure best results from spot cleaning, follow the easy steps set out below:

  1. Immediately remove as much of the spill as possible. For solids use a blunt knife or spoon. Blot up liquids by applying pressure with white paper towels or tissues. Use a wet/dry vacuum for large spills. NEVER scrub or rub the carpet during the stain removal (or rinsing) process as a fuzzy area may result. Always work from the outside of the stain or spillage towards the middle to avoid further spreading using a blotting or dabbing motion.
  2. Pre-test any treatment on a small inconspicuous area of carpet to ensure against damage and possible colour change.
  3. Ensure carpet is press dried with a clean white cloth or white paper towel between any step in the treatment process to remove excess moisture. Do not rub, as rubbing can alter the carpet’s texture.
  4. After the spill or stain has been treated, place several layers of white paper towels over the area and place a flat weight on them until dry. A hairdryer may be used to speed up the drying process but do NOT overheat the area. Do not walk on the carpet until dry.
  5. If stains fail to respond adequately to treatment, call a professional carpet cleaner immediately.

Stains should be differentiated from soiling. Ensure that any residue from spills or cleaning mixtures is fully removed. For example, many sugar based spills, such as soft drinks and coffee, leave a sugar residue after removal. Similarly, when spills are cleaned with a detergent solution and the area is not sufficiently rinsed, a sticky detergent residue can remain. This sticky residue attracts soil from ordinary foot traffic and the resulting discolouration appears to be a stain. If so, repeat stain removal procedures above.

Steam Cleaning. Depending on usage carpet should be professionally steam cleaned every 12 to 18 months. Oily, sticky soil and well-settled soil that vacuums don’t remove causes gradual but significant dulling of colours. To remove soiling and revitalize your carpet, use hot water extraction cleaning (steam cleaning). Steam Cleaning should only be undertaken by a professional carpet cleaner (who is a member of a professional association) in accordance with Australian/New Zealand Standard AS/NZS 3733:1995.

Other ways to protect your Carpet. Door mats – Place mats at all exterior doorways and entrances to carpeted areas to trap dirt and moisture from shoes. Clean mats regularly. Use furniture cups and occasionally rearrange furniture to alleviate pressure marks. Chair pads should be used under desk chairs with castors. The use of furniture coasters to distribute the weight of heavy items is also recommended, especially for furniture with wheels.

When moving furniture with wheels, put a protective barrier between the wheels and the carpet. Use scatter rugs or carpet protectors in high traffic areas and in front of chairs to protect carpet from localised and uneven wearing. Clean rugs regularly, at which time you should clean and restore the pile of the carpet underneath. Check rugs for colourfastness before placing them on carpet, as the colour in some rugs may bleed through. After cleaning, allow carpet to dry completely before replacement of rugs. Exercise extreme caution with all bleaches, tile cleaners, mildew removers, oven cleaners, drain openers, plant food and the like. Protect your carpet from prolonged periods of direct sunlight with curtains, blinds or awnings.

Carpet joins. You also need to be aware that carpet joins are generally visible. Everything will be done to minimise the appearance of the join, but different carpets show the joins more than others and this is to be accepted as a normal result. Of course, if you feel that the join is more visible than it should be, discuss it with us and we will arrange to have a professional look at it.



If your new home is supplied with curtains, you need to be aware of the use and care of the product.

Pinch-pleat curtains may appear wrinkled and scrunched.  This is normal and is corrected when given time to ‘settle’ and ‘hang’ properly.  After 2 to 3 months or regular use, they will appear normal.  Ironing the curtains can be done, but is not recommended, as the side-effects can outweigh the advantage of having wrinkle-free curtains from day 1.  This is not recommended and no responsibility is taken if damage in any form results.

Chain driver Holland blinds must be used slowly and not jerked or pulled quickly in any way, which will definitely damage the mechanisms.

Fabric care and cleaning:

Spot cleaning:  Treat spills and stains as soon as possible.  Test on hidden area to ensure fabric and colour are not removed.  Gently scrape any soil or map any liquid from the surface of the fabric.  Use of soap or detergent with water should be approached with caution since overzealous rinsing to remove soap residue may result in over-wetting, water marking and possible wetting of substructure (this may create other stains or damage products).

For non-oil based stains:  Use warm water and non toilet soaps which do not contain optical brighteners (consider Velvet soap, Lux Flakes, Softly).  Mix a small amount of soap and warm water solution and apply to the stain, rubbing gently.  Blot dry with a clean towel.  Apply cool water (preferably rain or distilled water) and blot dry again.  Then with a hair dryer working from the centre of the stain, dry quickly to prevent rings forming.  It is generally preferable to clean whole panels of fabric in this way rather than trying to spot clean specific areas.

For oil based stains:  Following the same basic guidelines as above, apply a proprietary brand solvent based cleaner and try to clean generally in panels rather than spot cleaning specific areas.  A helpful industry “secret” is for spot removal of oil based biro marks by the application of a conventional hair spray.

Alcoholic beverages:  After the moisture has been blotted up, dab at the stain with a clean cloth dampened in rubbing alcohol.  Then blot repeatedly with liquid detergent mixed with cool water.  Blot dry with a towel.  Dab again with clear cool water and blot dry.

Blood:  Mix one teaspoon of ammonia in a cup of cold water and apply it sparingly to the spot.  Blot with a clean towel.  Repeat the procedure until the spot is gone.  Then dab the area with cool water and blot.  Wait 15 minutes and moisten the area again with white distilled vinegar.  Blot thoroughly with a dry towel.

Chewing gum:  Rub an ice cube over the gum to harden it, then scrape off the excess with a dull knife.  To remove what’s left, use dry-cleaning fluid.

Chocolate:  This is a combination greasy/non-greasy stain.  Scrape excess away, then go over the spot with cool water mixed with a liquid detergent.  Blot thoroughly and then clean with dry-cleaning fluid.

Coffee and Tea:  Sponge with warm water.  Apply warm glycerine.  Leave for 30 minutes.  Flush out with water and dry quickly.

Cosmetics:  Sponge with warm water.  Apply warm glycerine.  Leave for 30 minutes.  Flush out with water and dry quickly.

Fruit and Fruit juices:  After excess is blotted up or scraped away, blot the spot with cool water.  If a stain remains, add liquid detergent and a drop of vinegar to the water.  Dab the spot with this mixture and blot until there’s no trace of a stain.  Then go over the area lightly with clear water to remove traces of vinegar.

Ink:  Moisten with warm glycerine.  Leave for 10 minutes.  Apply liquid detergent and brush lightly.  Flush out with water and dry quickly.

Grease (including hair grease and oil):  Scrape away excess if necessary and then dab repeatedly at the stain with dry-cleaning fluid.  If any stain remains, go over the area with a lukewarm mixture of liquid detergent and water.  Always make sure you use a clean cloth so you don’t put the stain back in the fabric.  Finally, go over the area with a clean cloth moistened with cool clear water.

Milk and Vomit:  Blot or scrape away the excess, then take a clean soft cloth and blot.  Apply clear water to the area, blotting frequently.  Then blot with a detergent solution to which you’ve added a small amount of ammonia.  Blot dry and wait a few minutes.  Go over the area with dry-cleaning fluid, blot dry.  Finally, blot the area lightly with a cloth moistened with rubbing alcohol.

Ice-cream:  Scrape away excess and apply cool water mixed with liquid detergent, blotting frequently with a dry cloth so as not to saturate the fabric.  Let dry and then go over remaining stain with dry-cleaning fluid.  Blot dry.

Soft drinks, sweets and syrups:  Sponge with water, add warm glycerine and work into stain.  Flush out with water and dry.

Shoe Polish:  Apply liquid paraffin to loosen the stain then sponge with dry cleaning fluid.

Urine:  It is especially important to treat this stain right away, before the urine dries.  Otherwise, the urine may react with the fabric dyes and cause permanent discolouration.  First, dab at the stain with a solution of white vinegar and water and blot dry.  Then apply a mixture of liquid detergent and cool water, blotting frequently and with a dry cloth to avoid saturating the fabric.  Finally, dab the spot with clear cool water and blot thoroughly.


Ceiling Space Access Hatch

Your new home has at least one hatch in the ceiling allowing you access to the ceiling space.  It is important to familiarise yourself with these hatches, as they could be needed at some time in the future, maybe by tradespeople or yourself.

If you have a cathedral ceiling through the centre of your home that separates 2 or more areas of level ceilings, then you will have 2 or more access hatches.  The position of these hatches is chosen by Hensley Park and its contractors, and the homeowner is not entitled to request a change of location.

These hatches are not designed for regular access to the ceiling.  The ceiling space is not designed as storage space.  The hatch is framed, but due care must be taken when entering and exiting through the hatch.

The hatch framing is not designed to support roof ladders, and if these are installed, additional framing must be fitted to ensure adequate strength and support of the ladder. All care must be taken when accessing these spaces and no responsibility is taken in any way for personal injury.


Sub-floor Access Hatch

If your new home has base-boards installed around the outside of your home, there will be an access hatch fitted, allowing you access to the sub-floor space underneath the home.

It is important to familiarise yourself with these hatches, as they could be needed at some time in the future, maybe by tradespeople or yourself.

By law, a minimum space must be allowed under the home, but this is measured from the underside of the floor joist (not the chasses beam), and is an average measurement across the whole home, meaning that on sloping blocks, parts of the sub-floor may not be easily accessible, or accessible at all.

All care must be taken when accessing these spaces and no responsibility is taken in any way for personal injury.



All surplus tiles from initial construction will be left in the home (in a linen cupboard or similar) and become your property when the home is handed over to you. It’s important to keep these tiles (in a safe but accessible place) for future repairs or maintenance, as colour & style matching is not guaranteed to be available at a future date, should the need arise.

Unglazed quarry tiles are extremely hard wearing and easy to maintain. Just rinsing the surface with water from time to time is not enough though – only the proper treatment ensures a well-maintained appearance even years from today.

Regular maintenance. Lithofin KF Easy-Care maintains tile surfaces. Add one squirt (20ml) to one bucket of water. Wipe surface with solution. Do not rinse. Allow to dry. Do not walk on surface during drying time.

Please ensure that care is taken when walking on wet tiles. Wet tiles can be slippery and caution should be taken to avoid accidents, especially with the aged and the young.

Grout is a compound and as such it can and will break down and discolour over time. This is normal, but if you wish to apply protective measures in the form of various surfacing chemicals and coatings, then you are free to purchase them yourself and apply them.

Do not drop heavy, sharp or fragile items onto tiles. No responsibility will be taken by Hensley Park Homes for damaged tiles due to misuse or abuse.



The wall paint on the interior of your new home is a Low Sheen washable paint.

Instructions on how to remove dirt and other marks from the walls is as follows;

The simplest way to get dirt marks, finger marks, scuff marks etc off walls is to warm water with a cloth, or scented baby wipes.  Do not use harsh cleaners or ‘scrub’ the area as this may leave visible patches.

This method and products used must be closely adhered to, and no responsibility will be taken for damage due to misuse of the product.

When we paint your new home, we generally purchase the correct quantity to complete your home.  Sometimes though, we do have small quantities left over, and these amounts are placed into small containers and put in the home in a place such as the linen press, or under the home.  Your representative will show you the location if there is excess paint from your home.

If you need to purchase paint to match the home, the colours, finish and type are all shown in the selection sheet.


Hardwood Decking

If you have hardwood decking on your verandah, you need to be aware that it is a natural product.

The hardwood is a timber called ‘Merbau’, which is untreated and not stained by us (unless specifically requested and quoted). This timber has a natural product in it called ‘Tannin’, which is like the ‘blood’ of the tree. When exposed to the weather in its early stages, this product ‘bleeds’, and the tannin’s often ‘run’ down the base-boards of the home.

This looks very unsightly, but being a natural product, it is to be expected. The only thing to do is to leave it alone for at least 3 months (a whole season of 6 months is best), and then repaint the base-boards. We provide extra paint to cover this contingency, but unfortunately the cost of any re-painting is not included.


Walking on the roof

If you need to walk on the roof of your new home for any reasons, there are certain precautions you should take to avoid serious injury to yourself, and damage to your new home.

The first step is to try and avoid walking on the roof. It is always better if you are able to get a professional tradesman to do the job you wish to do. But if you do, please ensure that you are wearing shoes that will facilitate a good grip on the roofing iron.

Do not wear loose shoes or thongs, and do not wear loose clothing that could catch when using ladders, etc. Make sure you exercise extreme care when using ladders, and if possible have someone hold the base of the ladder. Please follow the instructions on your ladder.

Do not walk on the roof if it is wet, or you feel unsure of yourself.

When walking on the roof, where possible, tread along the batten lines where the screws are. This will give greater support, provide some form of grip for you, and also not damage the iron. If you tread between the batten lines, you will probably damage the iron. No responsibility will be taken for any damaged iron.

Always place a rag or other protective material around the ladder at the spots where it leans against the gutter. This will avoid scratches to the gutter.


Water leakage

There are sometimes positions of the roofing and flashings of your home that may leak once the first solid rain comes through. This is not unusual, but you will need to notify us immediately if you notice anything, so that we can attend to it to avoid any damage being done to other things.

This water leakage can also apply to the internal of your home. Taps, shower roses, toilets, etc, are all potential positions of water leakage, and anything must be brought to our attention urgently.

After 6 months, any water leaks identified are no longer the responsibility of Hensley Park Homes, and you must arrange a plumber of your choice. If a fitting is leaking, then the manufacturer can be contacted.


Appliance Warranties

Quality appliances have been supplied with your new home. Each of these appliances carries its own warranty. The warranty details will be located in a kitchen drawer, or sometimes may still be in the appliance itself (such as the oven). It is very important to read all of the relevant information contained in the documents that come with the appliances, and to return any warranty or guarantee cards to the manufacturer as may be requested on the documentation.

If you cannot find or lose the documentation, simply contact us, and we will forward a new set to you.

If a problem with an appliance arises, do not call Hensley Park Homes. Your quickest and most effective means of remedy will be to call the number shown on the appliance warranty documents. These numbers are designed to direct you straight to a Professional Service Technician, and this is where you will get the most help. Of course, you are free to contact us at any time should you have any questions or difficulties with any appliance issues, or if you feel you are not getting the desired action from the relevant service technicians.

Some appliances include; Oven, cooktop, rangehood, air-conditioner, hot water service, Wood/gas heater.


Door Handles

There are a variety of door handles that may be installed into your new home – knob, lever, entrance, passage, privacy and deadlocks.

They’re all of a good quality but may become loose over time for various reasons, not necessarily due to the fault of the handle itself. Sometimes this may simply mean tightening a screw or plate, but sometimes it may mean more than that. Feel free to tighten the door handles yourself if you feel confident. If you don’t feel confident and it’s within 12 months from the handover date, then simply contact us and we’ll arrange a tradesman to tighten the handles. If it’s after 12 months from the date of handover, you’ll need to arrange a tradesman or handyman to attend to the problem.

Door handles may need oiling on a regular basis. Use a lubricant such as Inox or WD40 to lubricate the workings, but don’t use too much.

Any damage from children hanging on the locks, clothes catching in them, or any other misuse or abuse will not be covered by Hensley Park Homes.


Windows & Flyscreens

The durable and proven design elements found in every aluminium window supplied by Hensley Park Homes mean that you are assured of smooth, trouble-free operation. To ensure your windows continue to look and perform as intended, some simple care and maintenance guidelines should be followed.

All external aluminium surfaces of windows and doors should be washed with clean water and a mild detergent at least every three months. A soft sponge or similar should be used to avoid scratching the glass or aluminium. In coastal or industrial areas, where the environmental conditions are more demanding, the cleaning program should be carried out on a monthly basis. Abrasive, chemical cleaners or steel wool should not be used as such methods may result in damage to the glass or aluminium surfaces and hardware. Flyscreens can be cleaned by vacuuming or washing thoroughly using a soft brush. Opening sashes should be operated on a regular basis to ensure the sash hardware continues to move smoothly.


Sliding Windows & Sliding Doors

Sill recesses should be regularly cleaned and kept clear of dust and foreign matter. A brush and vacuum within the track area may be used to do this. Drainage slots should be checked on a regular basis to ensure they have not become blocked with residual dirt or grime, to allow maximum drainage. After cleaning, a light silicone spray may be applied to the track and woolpile seals to ensure better operation.

Door locks should be checked regularly for satisfactory operation and may require adjustment to compensate for building settlement. Door rollers are factory set and should not require any adjustment. If however, due to building settlement an adjustment needs to be made, the door panel must first be lifted to relieve weight from the roller assembly. Adjustment should be made using a cross recess head screwdriver.


Awning/Casement Windows & French Doors

With sashes open, the sash and opening perimeter should be cleaned regularly and kept clear of dust and foreign matter. Drainage holes should be checked regularly to ensure they have not become blocked. All door and window operating hardware should be cleaned and operated regularly to ensure smooth operation. After cleaning a light silicone spray may be applied to moving parts and wool pile to ensure quiet and smooth operation of sashes. Note: if awning friction stays have been used DO NOT lubricate as a lubricant will reduce friction force.

Double Hung Windows. Window jamb tracks should be cleaned regularly and kept clear of dust and foreign matter. Window operating hardware should be cleaned and operated regularly to ensure smooth operation. *Do not lubricate Double Hung friction mechanism or jamb tracks.



It is recommended that all glass surfaces be kept clean by prompt removal of all dirt or other contaminants. Clean water and in some instances the addition of a small amount of mild detergent should be used. After washing, any detergent residue must be thoroughly rinsed away with clean water. Under no circumstances is any form of abrasive cleaner to be used. Stubborn dirt or residue should be lightly sponged off to avoid scratching of the glass. The frequency of cleaning will depend on environment conditions such as proximity to the ocean or industrial areas. As a general guide, glass should be cleaned at least quarterly.


Phone & TV Points

Phone connection details. Hensley Park runs the wiring within the home between all phone points.

One of these points is considered as the ‘1st’ point in the home. This 1st point is not fitted off by us, as it is done by Telstra when being connected.

You are to contact Telstra New Connections on 13 22 00 to organise a phone connection for your new home. You will then need to contact Telstra’s contractor; ABB, on 1800 199 716, to organise the actual wiring to the home, and to the 1st point. ABB will then install the phone lines, etc.

When you plug in your phone to a point, you will get ‘Soft dial tone’. This means that it will automatically dial the Telstra sales section. Set up your account with Telstra, who will give you your new phone number. If you wish to use someone other than Telstra, wait until everything is set up and operating through Telstra, then organise any changes from there.

Due to our transport and construction business policies, your TV wall outlet point, and the aerials are your responsibility, and will need to be completed by the electrician who completes the electrical work at the site of your home.


Kitchen / Laundry Benchtops

Your laminate benchtops are generally of a Laminex brand and will require some general maintenance.

General Care – Information

Avoid scourers and abrasives as they will damage the surface.

Don’t place hot objects, electrical appliances or pots straight from the oven or cooker onto your Laminex laminate surface.

Don’t cut on the Laminex laminate surface.

Keep waxes and polishes well away as they dull the natural shine.

Do not use strongly acidic, alkaline cleaners or bleach for normal cleaning as these might etch the surface.

Streaks. Streaky marks sometimes show on dark colours after cleaning. An all-purpose cleaner such as Windex spray cleaner or Ajax Spray n Wipe usually removes them.

Grease. Using a mild dishwashing detergent in water will remove greasy marks. Dab, wait and wipe away. Finish with an all-purpose cleaner such as Windex spray cleaner or Ajax Spray n Wipe.

Spills. Laminex laminate surfaces resist staining from most household chemicals. With some accidental spills however, prompt action is essential. Wipe off beetroot, grape and berry juices, first aid preparations, concentrated bleach, oven cleaners, dishwasher detergents, artificial dyes, hair colouring and solvent based pen ink immediately. Specialty glues such as Super Glue must also be removed straight away with acetone (nail polish remover).

Stains. If the stain won’t budge with Extra Strength Windex, try methylated spirits or dab the stain with a diluted bleach mixture (1 part bleach to 8 parts water); leave for 3 minutes then wash off with water and dry. Finish off with Extra Strength Windex. Only as a last resort if a stain persists try 2 or 3 rubs with a crème cleanser or white toothpaste, wash and dry. Please note that bleach or these abrasive cleaners may irreversibly damage the laminate surface.

Scratches. Laminex laminate surfaces will withstand normal wear and tear, but can be damaged by scratching or cutting with utensils, knives and unglazed pottery. Darker colours will show scratches more readily than

lighter colours. In general, dark colours and high gloss surfaces require more care and maintenance than lighter colours or lower gloss colours. To minimise scratching, always place and lift objects from the surface – never drag or slide them across the surface.

Laminates. (This applies to Squareform Benchtops, Fire Retardant Laminates, Chemical Resistant Laminates, Aquapanel Wet Area Panelling, Vizage Wall Lining, Fusion Laminates and Compact Laminate)

A damp cloth will remove spills and greasy spots. Rub with a clean dry cloth to bring back brightness. Occasionally clean with mild dishwashing detergent. To remove heavy build-up of dirt use cleaners such as Mr Muscle, Windex or Ajax Spray n Wipe spray cleaners.

DiamondGloss Laminates. Wipe off spills or marks promptly with gentle rubbing using a soft cloth and mild dishwashing detergent. Dry with a soft, dry cloth. For more persistent marks, use a glass window cleaner. Never use abrasive cleaners – even those in liquid form – as they will mark the high gloss surface.

Specific Care – Laminex Panels. A damp cloth will remove spills and greasy spots. Rub with a clean, dry cloth to bring back brightness. Occasionally clean with mild dishwashing detergent. To remove heavy build-up of dirt use cleaners such as Mr Muscle, Windex or Ajax Spray n Wipe spray cleaners.

Specific Care – Laminex Panels (Gloss). A wipe over with a clean soft damp cloth should be sufficient to keep the decorative surface clean. Soiled surfaces or light stains are removed with warm soapy water or with common detergent such as Windex Glass cleaner, Mr Muscle, Dissol, Nifty Solvent or bathroom cleaner, Flash liquid, or Bathroom plus containing no abrasive or strongly acidic or alkaline ingredients. If wipe marks are noticeable on the gloss surface, it is generally due to greasy residue being moved around as a result of the cleaning process. To remove; Methylated spirits may be used or Windex glass cleaner. It is recommended to do a final wash down with soapy water and dry clean cloth to remove any residue and restore the appearance.


Stepless / Tiled Shower Base

If you have a stepless or tiled shower base, then you will need to be aware of the sensitive nature of the waterproofing involved in this item.

Underneath the tiles is a special base, profiled to provide the necessary falls for the water to flow into the drain. This base is installed very early on in the process of manufacturing your home, and is then waterproofed with a special membrane to prevent water seepage. The tiles are then laid over this membrane onto the base.

Because grout is a compound, it is not impervious and may break down with constant action and for various other reasons. The same applies to the silicone sealant around the edges of the shower (and also baths).  If this break-down occurs, water may seep under the tiles and cause a break-down in the glue that bonds the tiles to the waterproofing compound. Water may eventually result in the shower being unsafe to use, as well as eventually damaged the sub-structure of your home.  This break-down in the grout and silicone is a normal process caused by the constant action of water, but by being aware of it, any potential problems can be completely avoided by following these steps:

Never let items remain on the shower base that hold water (sponge, washer, etc)

Check the tiles on a regular basis by gently pressing each tile to detect any unusual movement

Make sure that no one part of the shower base remains constantly wet (Due to the nature of some tiles / pebbles, the shower base may hold small amounts of water at certain points. These spots should be swabbed dry after use)

Notify us immediately if you feel that water seepage may be occurring

Re-silicone / seal / grout all edges and grate of the shower / bath at least once every 2 years (this can be done by a tiler, plumber or handyman).  No water damage claims will be recognised if proof of this cannot be provided.


Vinyl Cladding

To maintain your vinyl siding’s beautiful appearance, wash the panels at least once a year using a sponge and a mild cleaning solution. It has a 50 year warranty, but normal maintenance is necessary to keep your cladding in top condition.

If the dirt is hard to remove, wipe clean with a solution of :

1/2 cup laundry detergent (e.g. Tide)

2/3 cup Trisodium phosphate (e.g. Soilex)

3.8 litres of water

Note: If mildew is a problem add 1 litre of liquid laundry bleach to this solution. Important: Follow the precautionary labelling instructions on all cleaning agent containers. Protect eyes, skin and vegetation from direct contact with cleaning agents.



There are some filters in your home that will require cleaning on a regular basis and may need to be replaced on longer-term intervals.

There is a carbon filter in your rangehood. The instructions on how to remove this filter will be shown in the documentation that came with the rangehood. This filter simply requires to be beaten out. But over time, replacement filters may be necessary. Refer to the instructions on the unit for further details.

Exhaust fans. There is normally an exhaust fan in the bathroom / ensuite / W.C. These will need to be unclipped and washed / cleaned on a 3-monthly basis to ensure that they continue to work at their optimal performance. Please ensure that the switch is turned off and that all necessary safety precautions are taken in using a ladder to reach the items.

Air-conditioner filters. If you have an air-conditioner in your new home, it has a filter that will need to be removed and cleaned / washed / beaten out on a 3-monthly basis. If you live in a climate or environment that is dusty or has other elements that may affect the air, then this filter may need to be cleaned on a more regular basis, especially in times of high-usage of the unit. Once again, ensure that all safety precautions are followed in removing and cleaning and replacing this filter.


Reverse-cycle Air-conditioners

If you have an air-conditioner, then you will need to read and understand the instructions that are supplied with the unit.

Most details are reasonably self-explanatory, but one important point needs to be noted that applies to most of the climates within this area: the heating feature of a reverse-cycle air-conditioner works on the principle of taking heat out of the air from outside and intensifying it and putting it into the room inside. This works even if there is very little heat in the air outside. The only time that this function will cease to work or struggle to work is when the outside temperature is below 0c. This means that there is no heat in the air outside and will fail to provide any or very little heat inside.

The simple answer on this is that if you know the following morning is going to be 0 or below, then leave the heater on low during the night, rather than turning it off at night and then turning it on first thing in the morning hoping it will heat the area up.



No after-completion termite treatment is included with your home (unless it was specifically listed on the contract) and may be required if you are in an area that is designated by the council as high-risk for termites.

A note regarding Termite treatment is in your original agreement (clause 14). The intention of this is to alert you that whilst we provide measures to prevent attack from Termites, physical inspections are required. This means inspecting points at random around the home, paying particular attention to areas around the base-boards, stumps, steps, etc. If you notice something that you feel may point to termite activity, then you need to contact a pest treatment company immediately. If you are in a high-risk Termite area, then we recommend a 2-yearly treatment, regardless of what prevention methods have been applied during construction.


Washing Machines

If you have a front-loader washing machine, you will need to bear in mind that you may have some vibration or shaking within your home when the washing machine is going into the drying stage.

Front loader machines have a different action to top-loaders, and they have a very powerful and high-speed spin to dry the clothes. But wet clothes are heavy, and exert an amazing force of up and down, up and down, to get the clothes dry. Any vibration within the home is thus normal on any suspended floor system. It is recommended by technicians that the machine be run on a low spin speed, or a top-loader machine is used instead. Hensley Park Group Pty Ltd are unable to take any responsibility for any vibration beyond checking that the floor has been constructed and installed to the required engineering standards.


Maintaining your home

Over the next few pages we’ve listed out all the items that you need to check-on over the years to keep your home in perfect working order. Some of these items may not apply to your home – just skip over these.

No responsibility is taken by Hensley Park Homes for damage or deterioration to any of these products as a result of non-adherence to these recommendations, and no responsibility is taken by Hensley Park Homes for damage to life or limb as a result of non-adherence to these recommendations on the use or other activities surrounding these products, as far as the law allows.


Shower base

Running water is a natural force, and even the hardest mineral is forced to erode under constantly moving water.

Remember: keeping your shower clean prevents mould and mildew build-up and lengthens the life of the silicone. Check to see if the grout is intact between all tiles. Check to see if the silicone sealant around the edges is starting to fray, discolour, or lift. Are any tiles unreasonably coloured?

Arrange for the grout or silicone to be repaired if there is any fraying, discolouring or lifting.


Bath & Shadowboxes

As mentioned in the shower base clause, water can erode silicone. Check to see if the silicone sealant around the bath is starting to fray, discolour, or lift.

Arrange for the silicone to be repaired if there is any fraying, discolouring or lifting.


Dripping taps / shower roses

Inside every tap is a rubber (or similar) seal that ‘closes off’ the opening when you turn off the tap. This seal eventually breaks down over time and needs to be replaced. Be aware that turning a tap off too tight from new puts undue stress on the seal causing it to deteriorate faster.

Check to see if the taps or shower roses drip water when turned off.

Arrange for the taps / seals to be repaired if there is any dripping or leaking of the taps.


Filter taps

If you have a water filter tap in your kitchen, the filter should be replaced annually. Details of where you can buy this filter are shown in the warranty manual for the filter tap.

Arrange to purchase and replace the filters annually.


Exhaust fans

These gradually gather dust and must be cleaned to prevent extra load on the motor and also to keep your home free of dust. Check to see if the fans have gathered a lot of dust around the filter and on the fan blades.

Arrange to clean out the filters / covers of exhaust fans regularly.



This has a carbon filter in it which eventually accumulates dust and grime and must be replaced every 2 or so years depending on how much cooking you do. Details of where you can buy these filters are shown in the warranty manual for the rangehood.

Arrange to purchase and replace these filters every 2 years.


Wood Heaters

If you have a wood heater, regular maintenance will be required to keep it in good working order. Ash and soot builds up inside the box and the flue, and if not cleaned out can lessen the effectiveness and even cause a fire to start in the flue.

Remove the ash and soot in the box regularly, and arrange to have the flue professionally cleaned every 2 years.


Wall mounted air-conditioners

These units require a special gas to run, and over time this gas eventually depletes. There are also filters within the unit that can accumulate dust and grime. If the unit has not been heating or cooling as effectively as it has previously (and the filters have been cleaned), then it probably needs gas.

Arrange to have the air-conditioners serviced annually.


Ducted air-conditioners

Similar to the wall mounted units, they also run on gas which needs to be replenished from time to time. There is also a large filter on the ‘return air’ vent which accumulates dust and grime.

Arrange to have the air-conditioners serviced annually.


Cupboard doors / drawers / handles

With regular use, doors, drawers, and their handles (in the kitchen, laundry, and the bathroom vanities) can sometimes become loose or misaligned. This is a normal occurrence, and requires some simple adjustment to rectify it.

Adjust and align the cupboard doors & drawers as necessary.


Door handles

As per the previous item, the handles on your bedroom (and other) doors, and your entry doors, can also become loose through usage.

Adjust and align the door handles as necessary.


Doors jamming

Your home attaches to the ground through its footings and these footings are designed to be stable in the natural ground around them. But in spite of this, the movement in the soil can still impact on the home – especially during changes of season and extreme weather patterns. This is the same for any home regardless of the construction type. This will have no adverse effect on the structure and stability of your home, but it does result in some minor defects that should be attended to. A door that is not easy to open and close due to jamming is one of these items.

Arrange to have the door adjusted and realigned as necessary.


Plaster cracks

These also result from soil movement as explained in the previous clause. It’s important to be aware that these aren’t structural cracks, but a surface crack resulting from imperceptible movement in the house due to soil movement.

Arrange to have these cracks repaired by a professional plasterer.


Interior painting

As you continue to use your home – especially in an active family setting – the paint on the inside of your home will eventually show signs of normal ‘wear and tear’. You may choose to leave this as it is, but you may also choose to refresh this coating every few years to keep it looking smart.

Another area that should be observed is the walls and ceilings in wet areas around showers. Make sure they’re kept free of mould, mildew and grime, and they should also be repainted every few years to protect them.

Arrange to have the paint in your home repainted as necessary to prevent the deterioration in the surface in wet areas, and also to keep your home looking great year after year.


Light globes

Unfortunately light globes don’t last forever and you’ll need to replace them when they no longer work. This includes bulbs, downlights, and also external lights. Be aware that sometimes the transformer behind a downlight can break down and need replacing as well.

Arrange for a qualified electrician to replace downlights as necessary, or replace globes yourself.


Solid timber flooring

This is a natural product, and time as well as general ‘wear and tear’ can scuff the sur­face, and also result in some movement in the timber. This may cause bowing, cupping, shrinking or expanding. Because of this, the surface should be sanded and recoated every 5-7 years.

Arrange for the sanding and re-coating of your solid timber floor every 5-7 years by a professional floor-polishing contractor.


External door seals

Under normal use, these seals will last many years, but they’ll gradually deteriorate and stop being effective. Where applicable, this includes rubber seals across the bottom of the door, and the fur seals along the edges.

Arrange for the replacement of these seals as necessary.


Timber windows & external doors

Timber is a natural product and can react adversely when exposed to the elements for extended periods of time. They can shrink, bow, warp and expand, causing a breakdown in energy efficiency as well as being difficult to use if the surface protection is not maintained. All exposed timber must be recoated at least every 2 – 4 years, depending on the location and extent of the exposure. Particular attention should be paid to French doors with glass – ensure that all surfaces including the unseen top and bottom edges of the door are coated regularly.

Arrange for a professional painter to re-coat your timber windows every 2-4 years.


Exterior painting

Similar to the interior painting in clause 14, there will be general ‘wear and tear’ that you may or may not want to freshen up. But a different aspect of the exterior painting is protection of the product from the elements. All exterior surfaces should be repainted every 7 to 10 years; sooner in harsh environments.

Arrange for a professional painter to re-coat your timber windows every 7-10 years, or sooner in harsh environments.


Dirt / Debris up against base boards

The boards around the perimeter of your home are called base­boards, and they can eventually rot if there is dirt or debris piled against them for extended periods of time. You should make sure there is no undue amount of this against the boards.

Remove undue dirt and debris from against the base-boards.


Moisture under the house

Sometimes landscaping and other changes can cause excessive moisture to build up under your home. While it’s normal for the ground under your home to be cold and damp, it’s detrimental to the long-term stability of the home to constantly have pools of water around. Use the trap-door in the side of your home to inspect it.

Arrange to remove any excess moisture build-up under your home.


Decking boards

Once again, timber is a natural product and especially when exposed to the weather, can move unpredictably. This shouldn’t cause any difficulties if it’s managed correctly and efficiently.

Arrange for decking to be re-nailed or adjusted as necessary.


Gutters & downpipes

Even in a home that’s not close to trees, debris can build up in gutters and cause blockages. This can eventually lead to serious water damage, but simple action can prevent this happening. Inspect the gutters and also after a few dry days, tap the downpipes to detect any blockages.

Arrange for a professional plumber to unblock the gutters and downpipes as necessary.


Salt build-up

In coastal areas, salt can build up in many areas across the home, eventually causing erosion. Watching these areas and regularly washing them with fresh water can add many trouble-free years of life to your home. These areas include: underside of gutters, fascia & eaves; door handles / locks; windows / window locks; corrugated cladding.

Arrange to wash these areas regularly.


Pest control

You should protect your home from unwanted pests. These include termites, spiders, mice and birds. Establish a relationship with a pest control company and have them service your home for these pests annually.

Arrange to have your home treated by a professional pest control company.